Delivery & Return
When we suggest transportation methods for customers, we will take the cost as the first consideration. If you have specific requirements in terms of logistics, please inform us when you place an order.
1: How long dose it take to process an order?
We are factory, running by a team of humans, working with human hands. We make every effort to finish your order qualified and fast.
Please allow 4-10 days for your order to be processed before shipping if you have purchased our laser machines.
Please allow 2-4 days for your order to be processed before shipping if you have purchased our components and consumables.
2: What about shipping?
We cover shipping, both domestically and to a select number of international destinations. Shipping times will depend on your locations. If you just need us to send the products to a place in China mainland, it will be free shipping 2-4 days. If it is international shipping, which is longer, the FedEx and UPS site quotes, but dose not guarantee. You can also tell us your nearest sea port, which is much cheaper but longer time.
2.1: Standard Machines
It is recommended to ship to the port by sea or land, The specific cost are determined according to the distance of your country, the configuration of the machine and the logistics environment.
2.2: Consumable parts and mechanical parts are preferred by international express delivery. Free shipping on orders over 6000CNY.
2.3: The service category does not involve logistics issues.
Returns: Not Accepted
Due to nearly all of our products are based on personalized and virtual product-services, etc., returns and exchanges will be not available in our store.
In order to ensure that the goods and services you receive are complete, clear, high-quality and complete a series of quality inspection processes, we promise:
1: Within 1 hour of receiving your first payment, we will inform you of the list of goods or the relevant rules of the service to ensure that you know the value of your payment;
2: For service orders, we will continue to communicate with you to determine the specific time for delivery. Or you can contact us directly to make an appointment;
3: We guarantee the delivery of accessories products within 72 hours. The delivery method is strictly in accordance with the method determined with you, and the tracking number will be notified to you as soon as possible;
4: Our standard machine generally takes 5-7 working days to assemble for you. After the installation of the whole machine is completed, we will carry out 48 hours of uninterrupted inspection of the machine and the corresponding limit function test, and issue the corresponding inspection report.
5: The transportation will be executed only after you have confirmed all the videos, pictures and test reports.